At CLEAN ORBIET, we want you to shop with complete confidence. If you are not fully satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1.                    Return Eligibility Criteria

To be eligible for a return, your item must:

Be unused, unworn, and in original condition

Be returned in the original packaging with all tags intact

Include proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

2.                    Return Timeframe

Returns must be requested within [X DAYS] from the date of delivery

Any return requests made after this period may not be accepted

3.                    Refund Process & Timing

Once we receive and inspect your returned item, we will notify you of the approval status

If approved, your refund will be processed within 10 days time.

Refunds will be issued to the original payment method

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4.                    Exchange Options

We offer exchanges for eligible items in case of size issues, defects, or incorrect products

Exchanges are subject to product availability

If the requested item is unavailable, a refund or store credit may be provided

5.                    Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery

Email us at cleanorbiet@gmail.com with clear photos/videos of the issue

After verification, we will arrange a replacement or full refund at no additional cost

6.                    Non-Returnable Items

The following items are not eligible for return or refund:

Personal care or hygiene products

Innerwear or intimate items

Perishable goods

Gift cards or digital products

Items marked as “Non-Returnable” or “Final Sale”

7.                    Return Shipping Costs

Return shipping costs may be:

Customer-paid, or

Covered by us (only in cases of defective, damaged, or incorrect items)

Shipping charges (if any) are non-refundable unless the return is due to our error

8.                    Order Cancellation

Orders can be cancelled within a limited time after placing the order (before dispatch)

Once shipped, cancellation may not be possible

9.                    Important Notes (Fraud Prevention & Transparency)

Returns showing signs of use or damage not caused by us may be rejected

Excessive or repeated return requests may be reviewed and declined

We reserve the right to make the final decision on all return and refund requests

10.             Contact Us

For any return or refund queries, please contact us:

Email: cleanorbiet@gmail.com